Can I update or delete my personal data?

Yes. Go to account settings to update your name, email, phone or payment method. To request deletion of specific data, email legal@30erek.xyz. Some data (transaction records) must be kept for 7 years under law.

Reference

Legal clarity built into your 30 erek account

Q: Can I request a copy of all my account data?

Yes. Email legal@30erek.xyz with your account name and request type (full account export, transaction history, or personal data copy). We deliver it in a readable format within 7 business days at no cost.

Q: What if I spot a fraudulent transaction?

Contact support immediately via live chat or email legal@30erek.xyz with the transaction ID. We investigate within 24 hours, flag disputed charges with the payment provider, and reverse them if confirmed as fraud.

We keep the legal side straightforward so you can focus on the lobby. Your account rights, payment security, data handling and support channels are detailed here—all grounded in…

Account access & withdrawal rightsPayment and data securitySupport contact paths available 24/7

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How 30 erek handles your account and data

30 erek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with 30 erek, you're agreeing to terms that protect both your money and your data. We collect account information—your name, email, phone number and preferred payment method (DANA, OVO, GoPay or QRIS)—to process deposits and withdrawals securely. Your deposit and withdrawal

1
history stays encrypted in our system; we do not sell your data to third parties. Cookies and session tokens help us keep your login secure across visits. Account access and feature eligibility depend on local law. If you need to request changes to your data, update
2
payment methods, or close your account, you can do so through your settings or by contacting support.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

How to reach us with legal or account questions

Our support team handles account disputes, data requests and legal questions across multiple channels.

HOW WE PROTECT YOU

Data handling, security and your account control

We run 30 erek with security and transparency at the centre. Every deposit and withdrawal is verified before funds move; DANA, OVO, GoPay and QRIS transactions are confirmed in real time.

Password security

Your password is never stored as plain text. We use industry-standard hashing so even our team cannot read it. Change your password anytime in settings.

Payment verification

Every DANA, OVO, GoPay or QRIS deposit and withdrawal is verified in real time. Fraudulent transactions are flagged and reversed immediately.

Session encryption

Your login session is encrypted end-to-end. Cookies expire after 30 days of inactivity so your account stays secure on shared devices.

Data retention

We keep transaction records for 7 years (as required by Indonesia law). Personal data is deleted 12 months after account closure unless you request otherwise.

Account access requests

Request a full copy of your account data, transaction history or contact details by emailing [email protected]. We deliver it within 7 business days.

Account closure

Close your account anytime through settings. We process closures within 48 hours and confirm via email. Your funds are returned to your payment method.

Your legal rights and account questions answered

When you close your account through settings, any balance is returned to your last deposit method (DANA, OVO, GoPay or QRIS) within 48 hours. Withdrawal requests are verified before processing. You'll receive a confirmation email with your transaction ID.

Yes. Email [email protected] with your account name and request type (full account export, transaction history, or personal data copy). We deliver it in a readable format within 7 business days at no cost.

Payment details (card, DANA, OVO, GoPay or QRIS account reference) are encrypted and stored separately from your login credentials. We never store full card numbers; payment processors handle sensitive data under their own security protocols.

Contact support immediately via live chat or email [email protected] with the transaction ID. We investigate within 24 hours, flag disputed charges with the payment provider, and reverse them if confirmed as fraud.

Yes. Go to account settings to update your name, email, phone or payment method. To request deletion of specific data, email [email protected]. Some data (transaction records) must be kept for 7 years under law.

Transaction records stay for 7 years (Indonesia legal requirement). Personal data (name, email, phone) is deleted 12 months after closure unless you request earlier deletion or we're legally required to retain it.

The complete terms are linked in the footer of every page. You also receive a copy by email when you open your account. Any changes are announced 30 days in advance, and you can contact support with questions.

Legal clarity built into your 30 erek account

How to reach us with legal or account questions

Data handling, security and your account control

Password security

Payment verification

Session encryption

Data retention

Account access requests

Account closure

Your legal rights and account questions answered

01 What happens to my money if I close my account?

02 Can I request a copy of all my account data?

03 How is my payment information stored?

04 What if I spot a fraudulent transaction?

05 Can I update or delete my personal data?

06 How long is my account data kept after I close my account?

07 Where can I find the full terms of service?

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