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Terms & Conditions that protect your account

When you open an account with 30 erek, you enter into a straightforward agreement about how your deposits work, how withdrawals clear, and what happens if you close…

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What these terms cover and where they apply

30 erek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern your use of the 30 erek lobby, live tables, slots and sportsbook. They outline what you agree to when you register, how deposits and withdrawals happen, and your obligations to us. Access and eligibility depends on local law — your location, age and

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any local restrictions will determine what games and payment methods are open to you when you log in. When you deposit via DANA, OVO, GoPay or QRIS, those transactions follow the terms set by each payment partner; we link them to your account balance in real
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time. If you're playing from Bandung, Medan or anywhere else in Indonesia, the same terms apply — there's no hidden regional variation in how we handle your money or your data.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

How to contact us about your terms

If you have a question about whether a rule applies to you, or if you need to dispute something in your account or a transaction, we…

YOUR DATA & SECURITY

How we keep your account safe and your rights clear

When you join 30 erek, we collect your email, phone number and payment details to process deposits and withdrawals. We encrypt this data and store it on servers protected by industry-standard firewalls.

Data Encryption

All account and payment data is encrypted in transit and at rest. When you log in, your session is secured with SSL certificates and session timeouts.

Cookie & Tracking Transparency

We use cookies to keep you logged in and to track play patterns for fraud prevention. You can adjust cookie settings in your browser; some features may not work if you disable them.

Account Deletion & Data Erasure

Request account closure via support. We retain records needed for payment reconciliation and fraud investigation for 12 months, then delete your personal data.

Payment Dispute Handling

If a DANA, OVO, GoPay or QRIS transaction appears wrong, contact our team with your transaction ID. We investigate and escalate to the payment provider if needed.

Login & Device Security

We monitor logins from new devices and send you a verification email. Enable two-factor authentication in your account settings for extra protection.

Right to Request Changes

Contact support to update your email, phone, payment method or withdrawal address. Changes take effect after verification, usually within 2 hours.

Frequently asked questions about our terms

Your account stays open unless you close it. If you haven't logged in for 12 months, we may suspend it for security, but your balance remains yours. Contact support to reactivate. We don't expire balances or claim inactive funds.

Yes. Log into your account, go to Settings > Payment Methods, and add a new DANA, OVO, GoPay, QRIS or bank account. You can delete old methods anytime. Changing your withdrawal account requires a verification email.

If a withdrawal to your DANA, OVO, GoPay or QRIS account doesn't arrive within 30 minutes, your balance is refunded immediately. Contact support with your transaction ID and we'll investigate with the payment partner.

We delete personal data like your email and phone within 30 days of closure. Payment and transaction records are kept for 12 months for tax and fraud compliance, then removed.

No. We allow one account per person. If we detect duplicate accounts using the same email, phone or payment method, we may suspend or close all of them without refunding balances.

The minimum varies by payment method. DANA, OVO, GoPay and QRIS withdrawals start at Rp 25,000. Bank transfers have a minimum of Rp 50,000. Maximums depend on your account level and the payment partner's limits.

We share payment data with DANA, OVO, GoPay and QRIS only to process your transaction. We don't sell your data. We may share information with law enforcement where local law permits or if we detect fraud.

Terms & Conditions that protect your account

How to contact us about your terms

How we keep your account safe and your rights clear

Data Encryption

Cookie & Tracking Transparency

Account Deletion & Data Erasure

Payment Dispute Handling

Login & Device Security

Right to Request Changes

Frequently asked questions about our terms

01 What happens to my account if I stop playing?

02 Can I change my payment method after I've registered?

03 What are my rights if a withdrawal fails?

04 How long do you keep my personal data after I close my account?

05 Can I have multiple accounts?

06 What's the minimum withdrawal amount?

07 Do you share my data with anyone outside 30 erek?

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