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How 30 erek Protects Your Privacy

When you open an account with us, your personal information—from your DANA or OVO identity through to your withdrawal history—stays secure and under your control.

DANA, OVO, GoPay, QRIS deposits trackedAccount access logs kept secureWithdrawal verification process transparent
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30 erek How 30 erek Protects Your Privacy
REACH US ANYTIME

Contact Us About Your Privacy

If you have questions about how we handle your data, want to request access to what we store about you, need to update personal information, or…

Email Support Send privacy requests and data questions to our support address.
Live Chat During Hours Chat with a support agent who can walk you through your account data, explain…
Account Settings Panel You can update your profile details, change communication preferences, or view your deposit and…
HOW WE OPERATE

Data Handling, Cookies and Account Security

Transparency means we show you exactly what we collect and why. When you log in on mobile, we use session cookies to keep you authenticated; when you deposit via DANA or OVO…

Data Encryption

All deposits, withdrawals and login sessions run over encrypted connections. Payment details connected to OVO, GoPay or QRIS are tokenised so we never store your raw bank information.

Cookie & Session Use

We use cookies to recognise you when you return, keep you logged in across sessions, and track which games you play so we can improve load times and feature recommendations.

Retention Timeline

Active account data stays with us while you play. After you close your account, we keep records for twelve months for verification and dispute resolution, then securely delete them.

Withdrawal Verification

Before any payout clears, we confirm your identity matches your account registration and check that the withdrawal amount is within your session limits. This protects both you and the platform.

Third-Party Processors

Payment processors like DANA, OVO and our bank partners see only what's needed to complete your deposit or payout. We sign data-processing agreements with each to keep your information protected.

Your Right to Request

You can ask to see all personal data we hold about you, request corrections, or ask us to delete information not required by law. Submit any request through your account or email support.

Privacy and Your Account – Frequently Asked

Real questions from our community about how we handle privacy, what happens to your data after you withdraw, and what rights you have over the information you share.

We collect your full name, date of birth, email address, phone number and a residential address for identity verification. When you deposit via DANA, OVO, GoPay or QRIS, we also link and encrypt your payment method. We never ask for passwords or banking PINs—only account identifiers needed to process your transaction.

Account records, payment history and activity logs stay in our system for twelve months after account closure to support dispute resolution and compliance verification. After that period, we securely delete personal data unless local law requires us to retain it longer. Game histories are archived separately and deleted within ninety days.

Yes. Open your account settings, navigate to the Privacy & Data section, and select 'Request My Data'. We'll compile a file showing your profile, deposit history, withdrawal records, device logs and support interactions, then deliver it to your registered email within five business days.

We use cookies to keep you logged in, remember your preferences and improve page speed. Authentication and fraud-detection cookies are essential—disabling them will log you out. You can opt out of analytics cookies via your browser settings without losing core account functionality.

Only you and 30 erek staff with a verified business need see your gameplay and account details. Payment processors like DANA and OVO see only transaction amounts and dates, never your game history. Live-table streams are encrypted so other players see only the table, not your account or balance.

If you forget your password, reset it from the login page using your registered email. If you suspect misuse, contact support immediately via live chat or email. We'll verify your identity, check withdrawal and login history, and lock your account if needed while we investigate.

Go to Account Settings > Profile to update your residential address and contact details anytime. To change your deposit method, go to Wallet, remove the old DANA, OVO, GoPay or QRIS link, and add a new one. We'll ask you to verify the change via email before it takes effect.

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